| DATE |
TOPIC |
SPEAKER |
| February 2008
Tuesday 5th
|
Quality Professionals for the 21st Century
Steve Coles talks about some of the changes taking place in the CQI, a year down the line, with a focus on what is being done for members, the nation's Quality Professionals: chartered member status, new CPD requirements, a new ethical standard and the acclaimed development of the Body of Quality Knowledge.
view meeting flyer here
|
Steve Coles |
| March 2008
Tuesday 4th |
Some Common Myths of Six Sigma Demystified
Six Sigma has evolved significantly and continues to expand since its inception at Motorola in the mid 1980s to improve the performance of its processes. This presentation discusses some common myths and realities of Six Sigma and arguing the point that Six Sigma is neither a fad nor just another quality initiative. It is a data-driven, systematic approach to problem solving, with a focus on customer impact
view meeting flyer here
|
Professor Jiju Anthony |
| April 2008
Tuesday 22nd |
Monitor Report Justify = Performance Not Fit for Purpose
Increasing customer expectations but falling satisfaction ratings. Financial constraints due to conflicting priorities. Service delivery below targets are some of the challenges that Stirling Council is facing.
This presentation will set out how the Council's performance management arrangements are refocusing on Measure Analyse and Improve to deliver the results that matter.
view meeting flyer here
The Branch AGM will follow this meeting.
West of Scotland Branch - Notice of Annual General Meeting
Download agenda here.
|
Fiona Foster |
You can download a PDF copy
of the Programme for 2007/2008 here.
